Refund policy

 

At UNCVLZD Supplements, we are committed to providing you with high-quality supplements and exceptional customer service. We understand that occasionally you may need to return or exchange a product. Please review our return policy below for information on how we handle returns and refunds.

Returns and Exchanges

If you are not completely satisfied with your purchase of supplements from UNCVLZD Supplements, we offer a straightforward return and exchange policy. Please follow the guidelines outlined below:

1. Eligibility: To be eligible for a return or exchange, the following conditions must be met:

   • The request must be submitted within 30 days of receiving the product.
   • The supplement must be unopened, unused, and in its original packaging.

     We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
     
     To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
     
     To start a return, you can contact us at info@uncvlzd-supplements.com. Please note that returns will need to be sent to the following address: 4300 Ridgecrest Dr Se, Rio Rancho NM 87124 US
     
     If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
     
     You can always contact us for any return question at info@uncvlzd-supplements.com.
     

     
     

     Damages and issues
     Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

     
     

     Exceptions / non-returnable items
     Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
     
     Unfortunately, we cannot accept returns on sale items or gift cards.

     
     

     Exchanges
     The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

     
     

     European Union 14 day cooling off period
     Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

     
     

     Refunds
     We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
     If more than 15 business days have passed since we’ve approved your return, please contact us at info@uncvlzd-supplements.com.

2. Contact Us: To initiate a return or exchange, please contact our customer support team via email or phone. Provide us with your order details and a brief explanation of the issue.

3. Return Shipping: You will be responsible for covering the shipping costs associated with returning the item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund or Exchange: Once we receive the returned item and verify its condition, we will process either a refund or exchange based on your preference. If you choose a refund, it will be credited to the original payment method used during the purchase. For exchanges, we will ship the replacement item to you promptly.

Damaged or Defective Items

If you receive a damaged or defective supplement, please contact our customer support team immediately. We may request supporting evidence, such as photographs, to assess the issue. We will work with you to resolve the problem promptly by providing a replacement or issuing a refund.

Cancellations

If you wish to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request. However, please note that if your order has already been processed or shipped, we may be unable to cancel it. In such cases, you can initiate a return once you receive the item.

Contact Us

If you have any questions or concerns regarding our return policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.

Thank you for choosing UNCVLZD Supplements. We appreciate your business!